While we hope you adore each Pippa & Julie purchase you receive, we realize that sometimes it might not be quite the right fit. In the event that this happens, we promise to do everything we can to make a reasonable return or exchange happen.
Please allow us to sprinkle a little magic fairy dust to ensure a smooth process:
- Head over to the Pippa & Julie Return Center.
- Enter the email that you used to place your order. Request a return or exchange, and follow instructions to receive your return shipping label and tracking number.
- Return eligibility information can be found at the Return Center page. If you have any other questions or need help with an issue not listed on the form, reach out to our support team at firstname.lastname@example.org and we will be happy to assist you.
A Few Things to Keep in Mind:
- Refunds or exchanges are accepted within 21 days of purchase, with the exception of Final Sale items
- All tags must be attached; the packaging must be intact, and the garment(s) unworn/ unwashed
- For returns, we issue an online store credit equal to the amount of item(s) returned
- Online store credit cannot be applied to phone orders
- Please note we cannot refund shipping fees
Returned items can be sent back to:
KHQ c/o Whiplash
Pippa & Julie Return Center
288 Mayo Ave.
City of Industry, CA 91789
Now that we’ve given you all the details, we hope your Return/ Exchange process is as easy as 1-2-3! Please contact us with any feedback, since we love to hear from you and we are always looking for ways we can improve. We’re so glad to have you as a part of our Pippa & Julie family.